After sales
Service and Spare Parts
Most machine downtime on a farm is a wear part, not a failure. This page explains how spares work, what to order with the machine, and what to send us when something is not right.
Spares and wear parts
Rubber rollers, screens, drive belts, dies and knives are consumables. They wear with use, and holding a set on site is the difference between a day of downtime and a season of it.
Order the common wear parts for your machine with the machine itself so they ship in the same consignment, then reorder by quoting the model and the part name. If you are unsure which part you need, send a photograph of the worn item and the model number.
Getting a machine running properly again
When a machine does not perform as expected, four pieces of information let us diagnose it quickly: the model, what is being processed and at what moisture, the power supply actually delivered at the machine, and a photograph or short video of the problem.
Send those four and the first reply can usually identify the cause. Faults on new machines are most often power supply, feed rate or a clearance setting, all of which are correctable without parts.
Commissioning and training
New machines ship with the operating material for the model. If you are commissioning a larger machine or a line, tell us in advance and we will agree how start-up support is provided for that order.
One trained operator per machine, plus a written service schedule, prevents most of the failures we see reported. It is worth doing properly on the first machine rather than learning it on the third.
Diagnosis
Four details that solve most problems
Send these with any fault report and the first reply can usually identify the cause.
- The model number, taken from the machine plate or the order documents.
- What is being processed, and its moisture content if the material is crop or forage.
- The power supply actually delivered at the machine, measured at the site rather than at the supply head.
- A photograph or a short video of the problem, and the feed rate you are running.